6. SG Metrics — Your Zillow Scorecard and Tier
SG HUB · LESSON 6
SG Metrics
The live Zillow Flex scorecard for every agent. Your rank, your stage, and the minimums you have to hit.
Rank & stage
| Pill | Meaning |
|---|---|
| HIGH | Above 4% pCVR and 10% ZHL. |
| FAIR | Dropped below in a category. |
| LOW | pCVR under 4% and ZHL under 10%. |
| NEW | Paused at every 5 connections (5, 10, 15, 20…) with AA — Aaron Accountability: schedule a 1-on-1 with Aaron. Ponds required while building your pipeline. |
| T | On a team — production is measured on the team. |
| PAR | At or below average metrics. In the office to go LIVE Mon–Fri; 3 days LIVE in a week qualifies you for weekends. |
| ACE | Hitting or exceeding metrics. May go LIVE without being in the office. |
At 30 connections, NEW agents move to PAR or ACE. Ponds are voluntary after that.
Codes you’ll see next to your name
| Code | Meaning |
|---|---|
| LP-A | Low performer on Team A Zillow leads: raw conversion below 3.99% over 12 months or below 1.99% over 6 months, with at least 30 connections. |
| LP-B | Same rule, on Team B Zillow leads. |
| LP-A/B | Below the minimum on both Team A and Team B leads. |
| AA | Aaron Accountability — schedule a 1-on-1 with Aaron. NEW agents get this at every 5 connections (5, 10, 15, 20…). |
Zillow minimums
| Metric | Minimum |
|---|---|
| Answer rate | 60% |
| Appointment | 80% |
| Met | 40% |
| Showing | 30% |
| Offer | 15% |
| ZHL pre-approval | 20% |
| Pickup | 40% |
| 12-month raw conversion | 3.99% (paused over 30 connections if below) |
| 6-month raw conversion | 1.99% (paused over 30 connections if below) |
Reading the colors
Red = below minimum · yellow = watch · green = good · cyan = best · purple = 30+ total leads. Click any column header to re-sort. The Glossary at the bottom of SG Metrics explains every column.