Quiz: Pond Calling

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Question 1 of 10

1. Question

What is the daily pond dial commitment for SG agents?

100 pond dials per day, every day in office
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50 dials per day, three days per week
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Whatever you can fit in after your other work
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Only on Mondays when leads are freshest
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Question 2 of 10

2. Question

According to the pond rules, what must you do BEFORE pulling pond leads each day?

Complete your own Smart Lists and Tasks first
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Read every lead's full activity history and notes
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Send a mass email to all leads in the pond
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Ask Aaron for a list of pre-qualified leads
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Question 3 of 10

3. Question

How do you get placed in the ponds for the day?

Ask Julianne to place you in ponds once your Smart Lists and Tasks are complete
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Self-assign yourself in FUB any time you have a free hour
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Wait until Kirby drops new leads via Slack
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Pull from the shared Google Sheet without notifying anyone
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Question 4 of 10

4. Question

You dial a pond lead and they do not pick up. What is the correct sequence?

Dial then hang up. Up to 3 attempts. No voicemail, no text, no email. Move on.
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Dial once, leave a detailed voicemail introducing yourself and SG
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Dial, then send a follow-up text with a property link
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Keep dialing every 10 minutes until they answer
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Question 5 of 10

5. Question

A pond lead picks up. What should you NOT do before talking to them?

Read their full activity history and notes before saying hello
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Glance at their name
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Smile and slow down your tone
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Have FUB open in another tab
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Question 6 of 10

6. Question

Which question are you NEVER allowed to ask a pond lead?

How is your search? or Are you still looking for a home?
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What part of town do you want to live in?
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When do you picture yourself in your new place?
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What is most important to you, location or price?
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Question 7 of 10

7. Question

A pond lead says I already bought a home. What is the right move?

Congratulate them, pitch the free SG Seller Suite (market updates, iBuyer portal, value-maintenance resources), and CAPTURE THE ADDRESS of the home they bought. No address means no Seller Suite and no pipeline.
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Apologize, mark Do Not Contact, and hang up immediately
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Push back and say they could still find a better deal with you
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Leave the call without taking any action, they are a dead lead
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Question 8 of 10

8. Question

A pond lead says their credit is not good enough to buy. What is the SG response?

Offer to connect them with a lender who does free credit consultations and gives them a real path to qualify
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Tell them to call back when their credit is fixed
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Mark them Do Not Contact since they cannot buy
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Promise you can get them approved regardless of credit score
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Question 9 of 10

9. Question

A pond lead says I am not interested within 5 seconds of the call. What is most likely going on?

Your delivery is the problem, not the offer. The first 5 seconds, tone, pace, warmth, triggered the wall. Drop the pitch tone and try again.
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They are genuinely uninterested and will never buy. Mark Do Not Contact.
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They are testing you to see how aggressively you will push them
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They probably already have another agent. End the call.
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Question 10 of 10

10. Question

Why does SG believe in calling old pond leads, even leads that have been in the system for years?

Leads have closed after 8 years in our system and 10 agents before the right tone connected at the right moment. Every dial is an opportunity to help.
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Because Ylopo charges per lead so we have to call every one to justify the cost
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Because old leads convert at higher rates than new leads
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Because the broker requires it as part of attendance tracking
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